Cut-Off Policies All accounts with 30 day arrears or more will be cut off 5 days after the due date.There will be a $50.00 Reconnect Fee. FAILURE TO RECEIVE A BILL DOES NOT EXEMPT YOU FROM MONTHLY PAYMENT, LATE CHARGE OR DISCONNECTION. WE ARE NOT RESPONSIBLE FOR NON-DELIVERED OR DAMAGED MAIL. Cut-Off Notice:You, the customer, are responsible for keeping your account paid and up to date. If your wateris disconnected on cutoff day, you will be required to pay all arrears due plus a $50.00 reconnect fee.